Capitec clients hit by double deductions after using another banks card machines – Business Insider South Africa

Capitec clients hit by double deductions after using another banks card machines – Business Insider South Africa
Tyme vs CapitecTyme vs Capitec
  • Capitec says some of its clients were affected by a technical problem at another, as-yet unnamed bank.
  • Transactions via that bank were deducted twice from the bank accounts of Capitec clients.
  • Capitec’s IT team is currently working with the other bank’s team to rectify the error. 
  • For more articles, go to www.BusinessInsider.co.za.

* This article is updated regularly as new information becomes available. 

A number of Capitec clients who transacted via another (as-yet unnamed) bank have been hit by a double deduction from their Capitec accounts.

On Friday morning, a Capitec spokesperson confirm to Business Insider South Africa that there was no error on its side – but that the double billing resulted from a technical problem on the counter-party bank’s side.

Transactions via the other bank were deducted twice from Capitec accounts in the early morning hours of Friday.  

Capitec’s IT team is currently working with the other bank’s team to rectify the error. A Capitec spokesperson declined to name the other bank.

Earlier, Capitec reported that the transactions that were double-billed were processed through card machines of another bank. However, it is not yet clear that only card-machine transactions were included.

The bank did not say how many clients were hit by the double billing, but those affected are due receive an SMS notification from Capitec.

Capitec earlier said that transactions should be reversed within 24 hours.

On social media, many Capitec clients complained about the double deductions:

* This article is updated regularly as new information becomes available. 

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