FNB and Standard Bank clients were also charged twice after Nedbank glitch – Business Insider South Africa

FNB and Standard Bank clients were also charged twice after Nedbank glitch – Business Insider South Africa
  • FNB and Standard Bank clients were also hit by a glitch at Nedbank.
  • Clients who used Nedbank card terminals last week saw transaction amounts deducted twice.
  • Capitec clients already got their money back, but FNB account holders will only get reimbursed from Monday evening. 
  • For more articles, go to www.BusinessInsider.co.za.

The fall-out from a
glitch at Nedbank last week is continuing, with FNB clients only getting refunded after transaction amounts were deducted twice from Monday night.

Across South
Africa, people who used Nedbank card terminals to pay for goods at various
stores last week saw double deductions.

According to
Nedbank, some transactions at these terminals on Monday 7 September were processed
again by mistake on Friday, which resulted in amounts being deducted twice.

On Friday, Nedbank
said that a group of Capitec clients and some of its own account holder
s were affected.

But on Monday, FNB
confirmed that a small number of its customers were also impacted by “duplicate
transactions for purchases made through another bank’s point of sale devices in
the last few days”.

Netwerk24 reports
that Standard Bank clients have also seen double deductions.

“Clients from other
banks may have been impacted, but the majority were Capitec clients,” a Nedbank
spokesperson subsequently confirmed.

A Capitec
spokesperson said that its account holders already saw their transactions reversed, and that Nedbank also reimbursed clients for any related transaction
fees.

FNB said that the money that was deduced from its clients should be reversed back
into its customers’ bank accounts from Monday evening. The bank is communicating directly with its customers.

On Friday afternoon the
Financial Sector Conduct Authority (FSCA) said it will engage with the affected banks “to review
their systems and processes to avoid such instances occurring in the
future”.

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